To safeguard customer interests and provide comprehensive service guarantees, Suzhou Jixun Intelligent Technology Co., Ltd. strictly implements after-sales three-guarantee services in accordance with the “Law of the People’s Republic of China on the Protection of Consumer Rights and Interests,” the “Product Quality Law of the People’s Republic of China,” and other relevant national laws and regulations. The specific service content is as follows:
1. Explanation of conditions for meeting the Three Guarantees policy
For non-human-caused faults of spare parts within the Three Guarantees period, free repairs are implemented according to the “Warranty Standards for Three-Guarantee Parts” below.
2. Starting calculation method for the Third Contract period
1) For offline car buyers, the invoice date, purchase voucher, and vehicle activation binding date shall be used as the basis (counting from the earlier occurrence date);
2) For online car buyers, the date of receipt shall be used (calculated starting from the day after the receipt date). Delivery receipt and purchase invoice serve as valid proof;
3) No certificate; If the purchase invoice, warranty card voucher, or the scarred voucher is unclear, the sales date recorded in the system shall prevail.
3. Return and Exchange Agreement
1) 7-day no-questions-asked returnsOnly products sold on official certified websites are valid, excluding in-store pickup or in-store delivery. Please refer to the product details page for details.
7-day no-reason return policy: If the product packaging is unopened, the packaging and vehicle body must be intact; If the product packaging has been opened, the vehicle has not been activated for binding, and the body and related accessories are intact.
7-day no-reason returns do not include the following: loss of warranty card, certificate of conformity, or invoice; Damage caused by human factors; Warranty and damage to anti-counterfeit labels; Product appearance damage; Missing parts and gifts from the vehicle; Total distance exceeded 50 kilometers;
Registration and license plate registration at the vehicle management office, or other circumstances that affect secondary sales.
2) Three guarantees for returns and exchanges7-day return: Within 7 days from the date of purchase, if a major component fails in performance and affects use, the user can choose to return, exchange, or repair the product;
15-day exchange: Within 15 days from the date of purchase, if a major component performance failure affecting use occurs due to non-human damage, the user may choose to exchange or repair the product.
The Three Guarantees for returns and exchanges does not include the following actions: loss of warranty card, certificate of conformity, or invoice; Damage caused by human factors; Registered but not deregistered; Warranty and damage to anti-counterfeit labels, etc.
Warranty standards for three guarantees
| Part Name | Warranty Period / Month | Warranty Standard | |
| Body Welded Parts | Frame | Lifetime warranty | If the load-bearing structure of the frame breaks during normal use, the frame will be replaced within 24 months, and repaired if it exceeds 24 months; no warranty is provided for frame breakage or deformation caused by severe overloading or violent impact, or for human-caused damage. |
| Carriage, doors, under-seat storage, etc. | 24 | Warranty is provided when iron parts experience weld cracking, severe surface corrosion, or structural deformation. | |
| Dedicated power standard lead-acid battery | 12 | If the battery leaks or its capacity falls below 60% during normal use, it will be replaced with a new one in the first 6 months, and replaced with a maintenance battery in the latter 6 months. | |
| Lead-acid battery charger | 18 | Warranty is provided for abnormal charging, provided the charger casing and cables are intact and there is no evidence of unauthorized disassembly. | |
| Dedicated lithium battery | 36 | 36 months or 30,000 km of the whole vehicle, whichever comes first (within 0-6 months or 5,000 km, it will be replaced with a new one, whichever comes first; for the remaining 30 months, it will be repaired or replaced with a maintenance battery). The lithium battery must be used after being charged in the specified environment (the charging ambient temperature range is 0°C-35°C, and the operating ambient temperature range is -10°C-45°C. At low temperatures, the battery capacity will decline to varying degrees; specific reference values are: 70% usable capacity at -10°C, 85% at 0°C, 100% at 25°C). Provided there is no external impact, warranty service is provided for faults such as abnormal voltage, failure to charge, or capacity tested by a discharge meter being less than 60% (70% for batteries with a 3-year warranty). |
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| Lithium battery charger | 24 | Warranty is provided for abnormal charging, provided the charger casing and cables are intact and there is no evidence of unauthorized disassembly. | |
| Motor | 24 | Warranty is provided for performance failures, provided the motor casing is undamaged, cable exit points are not broken, attached wires are intact, and there is no evidence of unauthorized disassembly; no warranty is provided for cut wires, missing labels, or failures caused by unauthorized modifications. | |